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| Frequently Asked Questions | |
- What services do you offer?
One of most unique areas is to test the skin to achieve complete health, healing and beauty. No other spa, day or medical, offers this service. We include all of the traditional day spa services such as: Massage,
Body Treatments including: scrubs and wraps, Facials, Spa Manicures & Pedicures,
as well as additional Specialty Treatments to include; Microdermabrasion, Revitalight LED Therapy,for eliminating fine lines and wrinkles,
Non-surgical face lifts,
Infrared Sauna and Pad,Full-Service Salon, featuring our Hair Color Experts, as well as our exclusive and favorite 4-14 inch contour wrap. back to top
- Who on your staff helps me ?
Spa Director, Salon Manager, Receptionist, Massage Therapist, Esthetician, Nail Technician, Cosmetologist. back to top
- What type of equipment do you have?
Massage Tables, Hot towel cabbies, sterilizers, heating pads, Esthetician Table/Lounge, Microdermabration Machine, Revitalight Machine, Infrared Sauna and pad, Reclining Pedicure chair with heat and massage, salon service chairs, The Ultimate Tooth Whitening. back to top
- What about other services?
We are coupled with For Women Only, VIP Fitness and Ultimate Wellness, Spa and Beauty Salon. We are able to recommend personal trainers, fitness classes, hair and nail services as well as Wellness testing, for beauty and health inside and out.
Complimentary drinks: smoothies, wine, and water with any spa service. back to top
- What are Edimi products?
Edimi all natural, organic products were developed in a bio-chemist laboratory; tested on real live people for over 15 years, use active ingredients gleaned from Mother Nature, such as botanicals and herbs cultivated organically in the USA as well as many international countries, perfected by an integrated team of botanists, herbologists, bio-chemists, pharmacologists, naturopaths, homeopaths, dermatologists, MD's, and life-long Skin researchers. back to top
- How do I know what is the best treatment for me?
If you are looking for a massage, it is recommended to schedule a 55min Swedish massage and work with the massage therapist in finding what is going on with the body, stress points, aches and pains. If you are looking for a facial, it is best to schedule a 55min deep cleansing facial and allow the Esthetician to put you under the dermascope and recommend what type of skin treatment is best for you. Communication and questions with the professionals is always the best. back to top
- How do I set an appointment?
You are welcome to call us at (910) 221-0092 or stop in. We are located at the Tallywood Shopping Center on Raeford Road, next to For Women Only Fitness Center on the Belks department store side of the complex. One of our spa professionals will be happy to assist you. We do ask for a valid credit card number to ensure the appointment. back to top
- What is the cancellation or reschedule policy?
We do ask for a 24 hour notice on making any changes or cancellations to spa or salon appointments with one service and 48 hour notice on making any changes or cancellations to more than one spa and/or salon appointment. back to top
- How and when do I pay?
We accept cash, personal check, visa, mastercard, discover. We can collect payment either upon making the reservation, before you start your spa experience or after all of the services are complete. back to top
- Can I get a gift certificate?
Of course. Our Spa Receptionist is able to assist you with your purchase. You may also create one on this site 'The Ultimate Gift' page link. There will be a 15% gratuity added for the provider. This is in addition to the cost of the service. back to top
- Can you describe the environment?
The spa setting is peaceful and serene. The décor is inviting and comfortable and the music surrounding the guest area and treatment rooms are very calming. Spa service pamphlets and a DVD will help you learm more about services you may wish to have at another time. The Salon and Botique is clean, fresh, ready for you to relax and enjoy your services. back to top
- Is my treatment is a private room or area?
All Spa treatments are done in a private setting, including the manicures and pedicures. back to top
- Do you sell products for me to use on my own?
Yes. Our licensed professionals will recommend the proper products for your use at home. These products will help you to get the results you want as you work with your professional. back to top
- What is the Revitalight Program?
This procedure was created by dermatologists to assist in minimizing the signs of aging: lines and wrinkles using Photo pulsation : light emitting diodes or LED's similar to those that illuminate alarm clocks and VCR's. It is painless and effective with continued treatment. A small wand that emits the diodes is guided over your skin by our licensed Esthetician and takes up to 30min to complete. This treatment can be added onto any facial. (www.revitalight.com) back to top
- Are their any dangers to any of these treatments?
As with all services, communication is key. We offer a spa and salon analysis sheet for all guests to fill out that asks pertinent questions regarding health issues. If you have allergies, on medications etc... that may contraindicate with the service being requested, our licensed service provider will discuss them with you and recommend another treatment, when needed. back to top
- How big is the facility?
Four treatment rooms, a locker room and shower and a guest area, salon are retail area, and waiting area: Approx 2000Sq. Feet back to top
- Do I have a wait when I arrive?
Perhaps. It depends on how early you arrive. If so, we have a comfortable guest area with magazines and music. New clients should arrive at least 20 minutes prior to service to fill in appropriate paperwork. Returning clients should arrive 10 minutes earlier than the service. back to top
- Are you near any local shopping?
Yes we are located in the Tallywood Shopping Center next to School Tools, on Raeford Road. Mi Casita Mexican Restaurant, Beauty Supply Store, A Consignment Shop, Shoe Repair, School Supply Store, a Beneficial Finance, Belk Department store, etc are located in the shopping Center. (approx 32 stores) Grocery shopping is 2 blocks away. back to top
- How is the parking situation?
There is parking right in front, with shared spaces of over 100. back to top
- What makes Ultimate Wellness, Spa and Salon better than my other choices?
We are an elegant, boutique style spa and salon with personalized one on one service. Our guests are not just a number walking through the door, they are our "special" guests and we welcome them as such. The treatments and products that we choose are non-invasive, as close to Mother Nature as we can possibly get thus maximizing the potential of beauty, overall healing and well being. The Ultimate Wellness, Spa and Salon is the only place to be ~ we truly care about you ~ back to top
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