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| Frequently Asked Questions | |
- What services do you offer?
One of most unique areas is to test the skin to achive complete health, healing and beauty. No other spa, day or medical, offers this service. We include all of the traditional day spa services such as: Massage,
Body Treatments including: scrubs and wraps, Facials, Spa Manicures & Pedicures,
as well as additional Specialty Treatments to include; Microdermabrasion, Revitalight LED Therapy,for eliminating fine lines and wrinkles,
Non-surgical face lifts,
Infrared Sauna and Pad
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- Who on your staff helps me ?
Spa Director, Receptionist, Massage Therapist, Esthetician, Nail Technician.
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- What type of equipment do you have?
Massage Tables, Hot towel cabbies, sterilizers, heating pads, Esthetician Table/Lounge, Microdermabration Machine, Revitalight Machine, Infrared Sauna and pad, Reclining Pedicure chair with heat and massage.
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- What about other services?
We are coupled with For Women Only, VIP Fitness and Personally Yours Beauty Salon. We are able to recommend personal trainers, fitness classes, hair and nail services.
Complimentary drinks: smoothies, wine, and water with any spa service.
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- What are the benefits of using Moor Spa products?
Moor is a product line. The benefits of using Moor products is that it is an organic product that comes form 60 feet below the earths surface in Austria. It is a compound of such things like herbs and flowers that bring many health benefits. Amounts of natural preservatives are used to ensure quality and freshness so the client receives as much of an organic matter as possible.
(We will also be adding Edimi. Please see www.edimi.com)
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- How do I know what is the best treatment for me?
If you are looking for a massage, it is recommended to schedule a 55min Swedish massage and work with the massage therapist in finding what is going on with the body, stress points, aches and pains. If you are looking for a facial, it is best to schedule a 55min deep cleansing facial and allow the Esthetician to put you under the dermascope and recommend what type of skin treatment is best for you. Communication and questions with the professionals is always the best.
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- How do I set an appointment?
You are welcome to call us at (910) 221-0092 or stop in. We are located at the Tallywood Shopping Center on Raeford Road, next to Personally Yours on the Belks department store side of the complex. One of our spa professionals will be happy to assist you. We do ask for a valid credit card number to ensure the appointment.
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- What is the cancellation or reschedule policy?
We do ask for a 24 hour notice on making any changes or cancellations to spa appointments
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- How and when do I pay?
We accept cash, personal check, visa, mastercard, discover. We can collect payment either upon making the reservation, before you start your spa experience or after all of the services are complete.
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- Can I get a gift certificate?
Of course. Our Spa Receptionist is able to assist you with your purchase. You may also create one on this site 'The Ultimate Gift' page link.
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- Can you describe the environment?
The spa setting is peaceful and serene. The décor is inviting and comfortable and the music surrounding the guest area and treatment rooms are very calming.
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- Is my treatment is a private room or area?
All treatments are done in a private setting, including the manicures and pedicures.
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- Do you sell products for me to use on my own?
Yes. Our licensed professionals will recommend the proper products for your continued use at home.
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- What is the Revitalight Program?
This procedure was created by dermatologists to assist in minimizing the signs of aging: lines and wrinkles using Photo pulsation : light emitting diodes or LED's similar to those that illuminate alarm clocks and VCR's. It is painless and effective with continued treatment. A small wand that emits the diodes is guided over your skin by our licensed Esthetician and takes up to 30min to complete. This treatment can be added onto any facial. (www.revitalight.com)
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- Are their any dangers to any of these treatments?
As with all services, communication is key. We offer a spa analysis sheet for all guests to fill out that asks pertinent questions regarding health issues. If you have allergies, on medications etc... that may contraindicate with the service being requested, our licensed service provider will discuss them with you and perhaps recommend another treatment.
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- How big is the facility?
Four treatment rooms, 1 locker room and shower and a guest area. Approx 1000Sq. Feet
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- Do I have a wait when I arrive?
Perhaps. It depends on how early you arrive. If so, we have a comfortable guest area with magazines and music. New clients should arrive at least 15 minutes prior to service to fill in appropriate paperwork.
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- Are you near any local shopping?
First, the entrance and hall way and reception area are shared with VIP Fitness.
Yes we are located in the Tallywood Shopping Center next to School Tools, on Raeford Road. Mi Casita Mexican Restaurant, Beauty Supply Store, Wedding Shop, Shoe Repair, School Supply Store, a Beneficial Finance, Belk Department store, etc are located in the shopping Center. (approx 32 stores) Grocery shopping is 2 blocks away.
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- How is the parking situation?
There is parking right in front, with shared spaces of over 100.
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- Are there any specials for regular clients?
Ultimate Spa Preferred Clients receive 10% off all products and services. They become a preferred client by "joining" and paying a monthly fee. Such preferred Clientelle actually receive ONE FREE SERVICE per month and additional services for $39
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- What makes Ultimate Spa better than my other choices?
We are an elegant, boutique style spa with personalized one on one service. Our guests are not just a number walking through the door, they are our "special" guests and we welcome them as such. The treatments and products that we choose are non-invasive, as close to Mother Nature as we can possibly get thus maximizing the potential of overall healing and well being. The Ultimate Spa is the only place to be ~ we truly care about you ~
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